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Connecting WebAuth Wallet App to Metal X

  • Updated

This support guide is here to help you troubleshoot connection issues between the WebAuth Wallet app and Metal X.

  1. Remove Linked Websites and Clear Browser Cache:
    • If the WebAuth Wallet app is linked to other websites or services, it might run into some conflicts. Open the WebAuth Wallet and go to the Settings section. Look for the Linked Websites option and remove them by swiping from right to left.
    • Don’t forget to clear your browser's cached data and history for at least the last 24 hours.
  2. Disable VPN:
    • Sometimes, Virtual Private Networks (VPNs) can cause issues with the connection between your WebAuth Wallet app and Metal X.
    • Try turning off any VPN services on your device before you connect your WebAuth Wallet app.
    • Once the VPN is off, attempt to connect your WebAuth Wallet app to Metal X again to see if that helps.
  3. Check Network Connection:
    • Make sure your device is connected to a stable and reliable network.
    • A weak or unstable connection can interrupt the process between your WebAuth Wallet app and Metal X.
    • Consider switching to a different network or resetting your internet connection to fix any connectivity issues.
  4. Update WebAuth Wallet app:
    • Check that your WebAuth Wallet app is updated to the latest version.
    • The developers at Metallicus often release updates to fix bugs and enhance compatibility with platforms like Metal X.
    • Visit the app store or the official website for any available updates and install them before trying to connect your WebAuth Wallet app to Metal X.
  5. Restart Mobile Device:
    • Sometimes, a simple restart of your mobile device can clear up temporary glitches.
    • Try restarting your smartphone, tablet, or computer before you attempt to connect your wallet app to Metal X again.
  6. Contact our Client Services team:
    • If you've gone through the steps above and are still having trouble connecting your WebAuth Wallet app to Metal X, feel free to reach out to our Client Services team.
    • Share details about the problem you're facing, along with information about your device and the WebAuth Wallet app.
    • Our Client Services team is ready to help you troubleshoot the issue and get you connected to Metal X as soon as possible.

 

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