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Connecting WebAuth Wallet App to Metal X

  • Updated

This support guide aims to provide troubleshooting steps for resolving connection issues between the WebAuth Wallet app and Metal X.

 

  1. Remove Linked Websites and Clear Browser Cache:
    • Sometimes, the WebAuth Wallet app may encounter conflicts if they are linked to other websites or services. Open WebAuth Wallet, please navigate to the Settings section. Once there, locate the Linked Websites option and proceed to remove them by swiping from right to left.
    • Clear your browser's cached data and history for at least the past 24 hours.
  2. Disable VPN:
    • Virtual Private Networks (VPNs) can sometimes interfere with the connection between your WebAuth Wallet app and Metal X.
    • Disable any VPN services running on your device before attempting to connect your WebAuth Wallet app.
    • Once the VPN is disabled, try connecting your WebAuth Wallet app to Metal X again to see if the issue persists.
  3. Check Network Connection:
    • Ensure that your device is connected to a stable and reliable network.
    • Weak or unstable network connections can disrupt the connection process between your WebAuth Wallet app and Metal X.
    • Try switching to a different network or resetting your internet connection to resolve any connectivity issues.
  4. Update WebAuth Wallet app:
    • Ensure that your WebAuth Wallet app is updated to the latest version.
    • Metallicus developers often release updates to address bugs and improve compatibility with external platforms like Metal X.
    • Check the app store or official website for any available updates and install them before attempting to connect your WebAuth Wallet app to Metal X.
  5. Restart Mobile Device:
    • Sometimes, simply restarting your mobile device can resolve temporary glitches or conflicts.
    • Restart your smartphone, tablet, or computer before attempting to connect your wallet app to Metal X again.
  6. Contact our Client Services team:
    • If you've tried the above steps and are still experiencing issues connecting your WebAuth Wallet app to Metal X, don't hesitate to contact our Client Services team.
    • Provide details about the specific problem you're encountering, along with information about your device and WebAuth Wallet app.
    • Our dedicated Client Services team will assist you in troubleshooting the issue and getting you connected to Metal X as quickly as possible.

 

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