- We can’t recover your private key for you. If you lose it, you won’t be able to make any transactions with your wallet and we have no ability to assist on our end.
- XPR Network Blockchain (XPR) and Metal Blockchain (METAL) have separate private keys. You must back up both keys as they are separate wallets within the app. (Seed phrase mnemonic backup for new accounts will restore both wallets).
Step 1: Tap on the settings icon which is on the far right.
Step 2: Tap on ‘Backup Wallet’.
Step 3: Type "I will never give my private key to anyone else" to proceed.
Step 4: Tap on the ‘Copy to pasteboard’ button to copy your private key.
Step 5: If possible, try to save the private key securely on a device that is not connected to the internet. Double and triple check your backup for accuracy if creating a handwritten backup. We also recommend making multiple backups and storing them in different locations to ensure no single point of failure. Click here to learn some best practices on how to secure your WebAuth account.