This article is here to help you understand what to do if you have a pending transaction.
Sometimes, transactions can take a little longer than expected due to manual review and approval processes. We try our best to process everything quickly, but we know that delays can be a bit annoying. To help you out, we’ve put together this guide to answer any questions you might have about pending transactions.
Why is my transaction showing as pending?
There are a few reasons why a transaction might be pending, such as needing to go through manual review and approval. This extra step is important for keeping our services secure and reliable. While most transactions are processed quickly, some might need a little more time to verify certain details.
How long does processing usually take?
The time it takes to process transactions can vary depending on network conditions and other factors. Generally, you can expect transactions to be processed within about 30 minutes. However, during busy times or if a manual review is needed, it might take a bit longer.
Keep in mind that our team works across different time zones. So, if a process requires human attention, it might take a little while longer. If you have a pending transaction or something that needs manual review, it may need to wait until the right team members are available during their working hours.
What should I do if my transaction is pending for more than an hour?
If your transaction has been pending for over an hour, we suggest reaching out to our Client Services team. Our friendly support agents are here to help and can address any concerns you have. Just share the relevant transaction details with us, and we’ll do our best to resolve the issue and keep you updated as needed.